Warranty

Warranty and Return/Exchange

The free warranty period is one year from the delivery date. If your product encounters issues during normal use (excluding problems caused by misuse, abuse, negligence, modification, electrical issues, failure to follow product instructions, natural disasters, improper installation, or repairs performed by anyone other than GVM or a GVM-authorized third-party service provider), you are eligible for free returns or exchanges within 30 days and free warranty services for one year.

Free Return/Exchange Within 30 Days

If you are not satisfied with your purchase for any reason, you can return it to GVM within 30 days of delivery, subject to the following conditions:

  1. If the product you received has no defects, GVM supports returns/exchanges but will only refund the original purchase price. The buyer is responsible for shipping and handling fees. 
  2. If the product has defects or issues caused by the seller, GVM will cover the return shipping costs, and the buyer can request an unconditional replacement or refund. 
  3. If the product has defects or issues caused by the buyer, the buyer will bear all return shipping costs and any associated repair fees. 

Note:

All returned items must be in brand-new condition, placed in their original, unaltered packaging (including intact UPC codes), and include all packaging materials, blank warranty cards, free items, and accessories. 

If your original purchase included free items, you must return all associated items to receive a full refund. The retail value of any retained free items will be deducted from your total refund. 

One-Year Free Repair

Within one year, if the product encounters issues during use, GVM provides free repair services under the following conditions:

  1. If the GVM repair engineer confirms the product is repairable, you can choose to return the product for a free replacement, but the buyer must pay for shipping (European buyers pay the return shipping cost, while U.S. buyers pay the cost of shipping the replacement product). 
  2. If the GVM repair engineer confirms that the buyer can repair the product by purchasing GVM parts, GVM will provide the necessary parts for free. The buyer is responsible for the shipping cost of the parts. 
  3. If the GVM repair engineer confirms that the product is irreparable, the buyer can choose to dispose of the faulty product. If the buyer wishes to purchase a new GVM product, GVM can offer a 20%-40% discount. 

Packaging, Labeling, and Shipping

When returning a product, please complete the repair form with the required information, place the item and invoice back in the original packaging, and attach a return label with the RMA number to the package. After shipping, contact support@gvmled.com immediately with the tracking code to allow GVM's support team to monitor the shipment. 

We recommend using insured ground services with a tracking number for shipping. GVM is not responsible for lost packages. Additionally, except for cases where the product defect is due to the seller's fault within 30 days, all return shipping costs will be borne by the customer. 

Non-Returnable Conditions

  1. Products purchased over one year ago are not eligible for free returns/exchanges. However, GVM can provide repair suggestions, and buyers will need to handle product repairs themselves. 
  2. Products without valid proof of purchase, receipt, or invoice, or with evidence of falsification or tampering, are not eligible for returns or exchanges. 
  3. Products not purchased through GVM's official or authorized websites (including second-hand platforms and non-GVM authorized reseller sites) are not eligible for returns, exchanges, or warranty services. 
  4. Product failures or damages caused by unauthorized use or modification, improper installation and operation, exposure to moisture, foreign objects (water, oil, sand, etc.), tampering with product labels, serial numbers, waterproof markers, or natural disasters such as fires, floods, strong winds, or lightning are the buyer's responsibility to repair. 

Refund Process

Once we receive and inspect your item and confirm its condition, we will credit the amount to your account. Refunds take 7-10 days to process. In most cases, refunds will be issued in the original form of payment. For check payments, refund checks will be issued within 10 business days from the purchase date. 

If you have any questions about GVM's return and refund policy, please contact GVM's after-sales support team:

Email: support@gvmled.com