Shipping Policy
Shipping Time
Shipping times for each product are subject to availability. Normal order processing can take between 1-3 business days (Monday – Friday).
if you use standard shipping， Orders delivered within the US 48 contiguous states should arrive in 2 – 6 business days depending on delivery location.
If your order contains multiple products, the estimated shipping time will depend on which product takes the longest.
Shipping Fee
We offer UPS or DHL Ground Shipping on all orders delivered in the 48 contiguous United States. Shipping rates to Hawaii and Alaska may vary. If you need other shipping methods or faster shipping service, please choose on the order page, but extra charges will apply. International shipping will be charged based on shipping address and weight.
Shipping Precautions
For special shipping requirements, please contact customer service at GVM: support@gvmled.com.
GVM orders can only be shipped to the country where the order was placed. Please confirm your address before payment. We are only responsible for the address input at the time and completion of the order. We are not able to guarantee any redirection of any shipment at any time. If you request a change of address after your order has shipped, we cannot guarantee that your order will be updated. In addition, you are solely responsible for all possible risks and costs associated with changing addresses after your order has been shipped. When you place an order, please make sure to enter the correct name, address, and contact information so that we can deliver your item smoothly.
GVM Is Not Responsible For Order Delays Or Refusals Caused By:
Shipping to remote areas may be delayed by 1-2 days. Delay or failure of delivery due to the actions of the consignee. These actions include, but are not limited to: changing addresses after shipment, entering unknown or incorrect addresses, entering incorrect contact information, rejecting shipments, etc. Delay due to force majeure. "Force Majeure" means unforeseeable, unavoidable, or insurmountable objective circumstances and other objective conditions that result in delayed shipments, including but not limited to control or disruption of a country's or region's air or ground transportation system (for example, weather), Communication system disturbances or failures, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, fog, and other similar events. Air contraband, mobile phones, electronic products, fragile products, and other products that cannot provide air transportation services due to aviation safety regulations. Goods that have been confiscated or disposed of for violation of shipping regulations. Mail and packages cannot be delivered to recipient addresses during weekends, national holidays, and festivals. The consignee address is a school, work unit, or residential area that the courier cannot enter.
Tracking Number
GVM will send a notification email with the tracking number, or you can log into your GVM account and check "My Orders" and the tracking number will be there. You can check the status of your package based on the tracking number.
Inspection and Sign
As GVM products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact GVM Support.
Once you (or someone else on your behalf) signs for the item, GVM will consider this as your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact GVM Support within 24 hours after you receive the package so that we can resolve the problem immediately.
Shipping Delivery
Standard Free shipping in within most of the 48 contiguous states. Business days do not include weekends and there is no weekend delivery for any shipping method. Please note that orders could arrive in multiple packages.
Shipping Promotion Exclusions
The following items are excluded from shipping promotions: Oversized Shipping Charges, Gift Cards, Custom Invitations, Custom Canvas and Photo Center purchases.
Free Shipping on Thousands of Items
Products eligible for free shipping will be designated on the product page and at checkout. Must select ground shipping at checkout. Oversized charges may apply. Offer valid on gvmled.com only. Entire order ships free with qualifying item purchase.
FAQs
How do I track my order status if I don’t have a GVM account?
Once your order is successful, the system will automatically register an
GVM account for you. The user ID will be the email that you used to place the order. You can track your order by clicking the link below.
After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, please contact the customer service team to apply for a sales return on the GVM Store. GVM Email:support@gvmled.com
If your order has been shipped, you cannot cancel it.
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.